Legal
Last updated: 1 July 2025
Contents
These Terms and Conditions govern the relationship between Lvl Up Digital Pty Ltd (ABN: XX XXX XXX XXX) ("we", "us", "our") and any individual or business ("you", "the client") who engages our services.
By proceeding with a quote, making a payment, or otherwise engaging our services, you agree to be bound by these terms. Please read them carefully.
Lvl Up Digital provides website design, development, and hosting services for Australian businesses. Our core offerings are:
All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise.
The current pricing is:
Payments are processed securely via Stripe. By subscribing, you authorise recurring charges to your nominated payment method. We reserve the right to update pricing for new clients; existing founding-rate subscribers will not be affected.
If you need a new domain name registered, we can assist with this as a separate one-time service. Domain registration and renewal costs will be passed through to you at cost with no markup.
Domain name procurement and management services are currently on our product roadmap and will be offered as a managed add-on in a future update.
Upon payment of the A$499 build fee, we will begin the design and development of your website. The typical timeframe from brief to launch is within 4 business days, subject to timely provision of content, approvals, and feedback from the client.
The build fee covers:
The build fee does not cover content writing, photography, or stock image licensing unless otherwise agreed in writing. One round of reasonable revisions is included. Further revision rounds may be charged at our standard hourly rate.
Your A$29/month subscription covers:
Not included: domain name registration or renewal (see Section 4), additional design or development work, third-party software licences, or any service not listed above.
In the event of planned maintenance, we will provide advance notice where possible. Our 99.9% uptime SLA excludes scheduled maintenance windows and circumstances beyond our reasonable control.
Requests for work outside the scope of your monthly plan — including new pages, design changes, content updates, and custom features — will be assessed and quoted before any work commences.
Some additional work may be charged at an hourly rate. We will always provide a clear quote or estimate and obtain your written approval (email is sufficient) before proceeding.
Payment for additional work is due on invoice, processed via Stripe. We will not begin additional work until payment or approval is received.
You may cancel your monthly hosting subscription at any time through your Stripe billing portal or by contacting us at hello@lvlupdigital.com.au.
Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused days within a billing period.
The one-time website build fee is non-refundable once work has commenced. If you wish to cancel a build before work begins, please contact us as soon as possible.
Upon cancellation of hosting, we will provide a reasonable transition period of 7 days during which you may retrieve your website files.
Upon receipt of full payment for the website build, ownership of the website design and code transfers to you, the client. You are free to use, modify, and host the website as you see fit.
We retain the right to feature your website in our portfolio and marketing materials unless you request otherwise in writing.
Any third-party assets used in your website (fonts, stock imagery, plugins) remain subject to their respective licences. We will always use appropriately licensed assets, but ongoing licence compliance is the client's responsibility after handover.
To the maximum extent permitted by Australian law, Lvl Up Digital's total liability to you for any claim arising from our services is limited to the total amount paid by you in the three months preceding the claim.
We are not liable for any indirect, incidental, or consequential loss, including loss of revenue, data, or business opportunity.
Nothing in these terms limits liability for fraud, personal injury caused by negligence, or any liability that cannot be excluded by law.
We collect and handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. We collect only the information necessary to provide our services and will not sell or share your data with third parties for marketing purposes.
Payment information is handled exclusively by Stripe and is never stored on our systems. For full details, see Stripe's Privacy Policy.
These terms are governed by the laws of South Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.
We will always attempt to resolve disputes amicably before resorting to formal proceedings. If you have a concern, please contact us first.
For questions about these terms or our services, please get in touch:
These terms were last updated 1 July 2025. We reserve the right to update these terms at any time. Existing clients will be notified of material changes via email.